Terms of Order
All in stock items ship same or next business day, and funds are accepted at time of check out. Should we anticipate any delay or shortage, and email notification will be sent to the buyer within 24 business hours of check out. In the event of a shortage on a multiple item order, we will ship the in stock portion of the order and hold the balance of the items on backorder unless otherwise instructed by buyer. For any custom work, order lead time will be as stated on quotation. All prices are stated in US Dollars.
Should any product fail to meet your expectations, for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and a 15% restocking fee, or credit your credit card, depending on your original payment method.
We utilize UPS for shipping. Most orders arrive after within three to seven business days. If you do not receive your order within ten business days, please email us at firstname.lastname@example.org and list “DELAYED SHIPMENT” in the subject and we will research it and get back to you within 24 hours.
Refunds and Returns
All return request, refund requests, or shortages in shipment must be noted and submitted via email within 48 hours of receipt of shipment to the following address: email@example.com. No return will be accepted unless first a return authorization number (RAO) is provided, and the RAO is included along with a copy of the original packing slip or invoice. All returns can be shipped to the following address:
The Porcelain Shop
Minh Long Fine Porcelain
80 Berkshire Rd
West Hartford, CT 06107
The Porcelain Shop does not release your private information to any third parties other than those directly required to complete the sales transaction. This is includes but is not strictly limited to the payment processor, order fulfillment center, designated product shipper, and if required state or local government agencies. Under no circumstance will your information be sold or provided to third party marketers.